Contact

Contact us

Email: dee@thewindowsill.store
Alternate email: dee-8@thewindowsill.store

Frequently asked questions

What languages is your store available in?

Our online store is available in English. You can browse our products and shop in English. If you have a question while browsing, send us a message. We’ll be happy to help.

Do you offer local pickup?

We don’t currently offer local pickup. There are no pickup locations available. Please choose from the shipping options shown at checkout. If you need help with delivery, contact us and we’ll be glad to help.

What is your return policy?

You have 14 days after delivery to request a return of eligible unused items in original condition, with tags, original packaging, and proof of purchase. Personalized products, special-order items, digital products, gift cards, and sale items are excluded from ordinary returns. See our return and refund policy for full terms, including the EU section.

Who pays return shipping?

For approved change-of-mind returns requested within the first 4 days after delivery, we cover return shipping. For requests made on days 5–14, the customer pays return shipping. This applies to domestic and international returns.

What if my order arrives damaged, misprinted, or incorrect?

Contact us within 14 days of delivery with your order number and a photo of the issue. Under our return policy, we offer a replacement or refund, your choice, and cover return shipping. For small items, we may arrange a replacement without requiring the original back; we will confirm whether a return is needed.

How do I start a return?

Email dee@thewindowsill.store with your order number before sending anything back. We’ll help you with approval and the next steps. Approved refunds are issued to your original payment method within 10 business days after receipt and inspection; your bank or card provider may need additional processing time.

What countries do you ship to?

Shipping is available for eligible products to the United States, Canada, the United Kingdom, Australia, Germany, Japan, and many other destinations across Europe, Asia, Africa, the Americas, and Oceania. Availability depends on the product, its fulfillment provider, and your delivery address; not every item is available in every country. Enter your full address at checkout to confirm shipping options for your order before paying.

For help confirming a destination before ordering, email dee@thewindowsill.store with your country, postal code, and the products you’re interested in.

What will international delivery cost?

Shipping prices vary by destination, products, and delivery service. Checkout displays available shipping rates for your address before payment. International delivery may take longer because of customs or carrier delays.

Are customs duties included?

Our shipping policy states that international orders may be subject to customs fees or import duties, which are the customer’s responsibility. A shipping quote alone does not confirm that all import charges are included. Contact us before ordering if you need clarification about import charges for your destination.

Do you accept store credit?

Yes, we accept store credit as a payment method. Check the available payment options during checkout. If you have questions about your store credit, email us using the address above. We’ll be happy to help.

Do you have retail store locations?

We don’t currently have a retail location for in-person shopping. The Windowsill By Dee is an online-only store. You can browse products and place orders on our website. If you have questions before ordering, contact us and we’ll be glad to help.

Do you offer bulk or wholesale orders?

Yes, we’re happy to review bulk or wholesale inquiries. Please contact us before placing your order and tell us which products and quantities you’re interested in. We’ll confirm availability, pricing, and shipping details after reviewing your request. Terms may depend on the products and quantities requested.

Do you have active discounts or promotions?

Free standard shipping is available on eligible orders of US$100 or more after discounts. Express and expedited services remain paid options under this general offer. Bundle offers may be available on eligible items, so check product details and your cart or checkout for current eligibility.

Do you offer Express shipping?

Express and expedited shipping options may be available depending on your delivery address, products, and fulfillment provider. Available services and their prices are shown at checkout before payment. Express shipping is not included in the general US$100+ free-standard-shipping offer.