Contact

Have a question about an order, a product, or anything else? We’d love to hear from you.

For order questions, please include your order number so we can help more quickly.

Frequently asked questions

What languages is your store available in?

Our online store is available in English. You can browse our products and shop in English. If you have a question while browsing, send us a message. We’ll be happy to help.

Do you offer local pickup?

We don’t currently offer local pickup. There are no pickup locations available. Please choose from the shipping options shown at checkout. If you need help with delivery, contact us and we’ll be glad to help.

What is your return policy?

We accept returns within 30 days of delivery. There’s no restocking fee or return fee. To get started, contact us with your order number.

Can I request and manage my own return?

Please contact us to request a return. Self-service return requests aren’t available at this time. Include your order number so we can find the purchase. We’ll help you with the next steps.

What countries do you ship to?

We ship to many destinations. Available options depend on your delivery address and the items in your order. Enter your address at checkout to see whether shipping is available. If you need help, contact us before placing your order.

Do you accept store credit?

Yes, we accept store credit as a payment method. Check the available payment options during checkout. If you have questions about your store credit, email us using the address above. We’ll be happy to help.

Do you have retail store locations?

We don’t currently have a retail location for in-person shopping. The Windowsill By Dee is an online-only store. You can browse products and place orders on our website. If you have questions before ordering, contact us and we’ll be glad to help.

Do you offer bulk or wholesale orders?

Yes, we’re happy to review bulk or wholesale inquiries. Please contact us before placing your order and tell us which products and quantities you’re interested in. We’ll confirm availability, pricing, and shipping details after reviewing your request. Terms may depend on the products and quantities requested.

Do you have active discounts or promotions?

Current offers include 15% off orders of 5 or more items, applied automatically, plus free shipping on orders of $100 or more. Bundle offers may be available on eligible items, so check product details and your cart or checkout for current eligibility. For more details, see our Discounts & Offers page.

Do you offer Express shipping?

An Express shipping option is listed at $20 USD for Domestic orders. It may not be available for every order. If it applies to your address and items, you’ll see it at checkout. Check the available rates there before completing your order.